Our 14-day guarantee
Order HerbaSilvan infusions. If the taste or blend is not to your liking, return the package within 14 days and receive a refund for the products.
The promise
You can send back any of the items within 14 days of receipt, with no complicated requirements. We refund your money to the original account within 3 business days of the parcel reaching us.
1
14-day returns
We accept returns for any reason, including if you simply realize you prefer another blend.
2
Insured delivery
Was the box crushed in transit or lost along the way? We will send you another parcel or refund the cost at no extra charge.
3
Secure payment
Cash on delivery upon parcel handover or via bank transfer: no automated upfront transactions and no saving of card details.
4
Real support
A member of our team will reply to you at [email protected] within one business day.
How to claim
- Notifying the return: send a message to [email protected] noting your order ID number.
- Confirming details: we send you the registration code and our warehouse address within one business day.
- Sending the parcel: you ship the box to us, and the money transfer is confirmed promptly after receiving the products.
Legal details and exact steps are described on the Returns policy and Delivery terms pages.