Terms & Conditions

HerbaSilvan is the trading name used by HerbaSilvan Botanice S.R.L., Strada Zizinului nr. 110, 500407 Brasov, Romania. The seller's identity, contact details, and registry information can be found on the Legal Information page and in the confirmation email. Where do you return products? Exclusively to the return address we provide after you contact us; never ship the parcel to a different address.

Who can purchase here? You must be at least 18 years old. The products and store are intended for personal use, not for commercial resale, unless agreed in writing beforehand. We reserve the right to reduce, refuse, or cancel an order when information cannot be verified, harvest stocks have run out, or fraud is suspected; if payment has already been made, we issue a full refund.

Costs are stated in RON. How much is shipping? You can clearly see it at checkout, before submitting your order. In the event of an obvious display error, we can correct it before handing the parcel to the courier, giving you the choice to keep the order at the correct price or cancel it at no charge.

Orders destined for Romania include VAT in the displayed prices, where required by law. What happens for deliveries outside Romania? Customs duties, local taxes, and import fees are determined by local authorities at the destination and are the responsibility of the recipient. If you refuse a parcel at customs, we handle it as a standard return, deducting the actual shipping costs from the refunded amount.

What payment methods can you choose? We accept Cash on delivery, Bank transfer. We do not store or request your payment card or online payment account details on our website.

When does the order become valid? It is recorded once you complete the final checkout step. You immediately receive a confirmation message with the reference number. The contract is considered concluded only when we hand the parcel to the carrier and send you the shipping notification. Until then, we may decline the order, refunding any payment collected.

What happens if payment is not completed successfully? The order is not dispatched to you. When you choose cash on delivery, but the parcel is refused or uncollected, the package is returned to us, and the order is considered canceled.

What do we do with the data you entrust to us? We keep and use only the details necessary to deliver your tea, communicate with you, and keep the store secure, as explained in detail in our Privacy Policy. How cookies work is detailed in our Cookie Policy. Both sections form an integral part of these terms.

How do you brew the tea properly? Follow the recommendations on the label, the leaflet, and the product page. Keep packaging out of reach of young children, except for products formulated specifically for them. Images on the website show the actual botanicals we pack; shades may vary slightly depending on your screen brightness, and this minor optical difference is natural and not a defect.

How do you preserve the aroma of the botanicals? Keep the pouch stored under the conditions indicated on the packaging, away from direct sunlight and moisture. If there is an expiration or best-before date, do not consume the blend after that day. Recycle pouches and boxes in accordance with local waste collection rules.

Can herbs replace medical advice? No. The content on this website does not constitute medical advice or nutritional prescriptions. We share what each plant contains and how to prepare it, without promising daily maintenance or clinical effects. If you are pregnant, nursing, taking routine medication, or have known health conditions, always consult your doctor before adding a new herb to your routine.

How do special offers work? A displayed discount price is valid only while visible on the website and cannot be combined with other promotions unless stated otherwise. If you have a promo code, enter it before submitting your order; it cannot be applied afterward. When returning an order that included complimentary gift items, you must also return those free products.

Where can you find shipping details? Shipping methods, transit times, and delivery costs are explained on the Shipping page. Displayed delivery windows are estimates calculated in business days from dispatch, not guaranteed firm dates. If you order multiple varieties, they may occasionally arrive in separate packages.

Who is responsible for the package in transit? We take care of your products until the carrier delivers them to you or your designated recipient at the specified address; from that moment, responsibility for their condition transfers to you. Did you receive a damaged box? Send photos and a message to [email protected] within 48 hours. Please check your shipping address carefully: if a package is returned to us due to incorrect details or failure to pick it up, we will refund the cost of the products minus the incurred courier shipping fees.

What should you do if you wish to return a product? You have 14 days from delivery, following the conditions outlined on our Returns and Refunds page. First request a return authorization number, and ship the package only to the address we provide in writing. We refund the product price; original shipping fees are refunded only if the return resulted from our mistake or a product defect. Your statutory right of withdrawal under local law remains fully intact.

What can you expect regarding the condition of goods? Every product must match its description and be free of defects upon arrival. The products sold are covered by the statutory legal guarantee of conformity under Romanian law (Emergency Ordinance no. 140/2021). The company guarantees that the products meet food safety requirements, the expiration date printed on the packaging, and stated quality standards, provided they are kept in the original unopened packaging in a cool, dry place away from direct light. If an item shows a manufacturing defect during the statutory warranty period in your country, we can replace, repair, or refund it after inspection. Damage resulting from improper storage, misuse, or normal wear and tear after delivery is not covered.

What rules must you follow on the site? You may not submit fraudulent orders, disrupt platform operations, collect data from other visitors, or post offensive or unlawful content. If these rules are breached, we may restrict or terminate your access to the site.

Who owns the content on this website? The text, illustrations, logos, and technical framework are the property of HerbaSilvan Botanice S.R.L. or its licensed partners. You may browse pages or print them for personal use; copying, distributing, or using them for commercial purposes is permitted only with our prior written consent.

Why do you sometimes find external links? We occasionally link to third-party pages that we do not manage. We have no control over the content, privacy policies, or availability of those websites, and the presence of a link does not imply endorsement.

Who writes the reviews on our site? They are opinions submitted by customers who purchased our products. Tastes and perceptions vary, so experiences may differ from person to person. By sending us a review, photo, or message, you grant us permission to display it on our pages free of charge, showing only your first name. We will remove a review upon request and we block inappropriate content or anything that reveals personal details of others.

How is the online store provided? The site is made available on an as-is basis. We make every effort to keep all details accurate and up to date, but technical interruptions or minor discrepancies may occasionally occur. Your statutory warranty rights regarding ordered products remain unaffected by these terms.

The seller's total liability to the buyer for any direct or indirect damage is strictly limited to the total amount paid by the customer for the relevant order. We accept full liability in cases of intentional misconduct, gross negligence, personal injury, or harm to health, as well as in any situation where liability cannot be legally limited. For all other unforeseen matters, our liability remains limited to direct, foreseeable losses arising from this contractual relationship.

To the extent permitted by law, you agree to indemnify us against any losses should a third party bring claims against us resulting from your breach of these terms or content you have submitted.

This agreement and all legal relations between the parties are governed exclusively by the laws in force in Romania. Any dispute that cannot be settled amicably will be submitted to the competent courts of law in Romania. When a dispute arises that cannot be resolved amicably, it shall be submitted to the competent courts in the seller's jurisdiction; individual consumer buyers retain the full right to bring actions before courts in their country of residence. Mandatory statutory rights granted to consumers under the laws of their country of residence cannot be altered or excluded by this agreement.

Where do we send your documents and order details? Invoices, order receipts, and shipping notifications are sent to the email address you provide at checkout. Please ensure it is entered accurately and check your spam folder; any communication sent to that email address is considered received.

We may assign our role and obligations under this contractual relationship to an acquiring business, ensuring that your rights and protections remain intact. You may not assign these rights to a third party without our prior written consent.

If we do not immediately enforce a right set out in these terms, does that mean we waive it? No. Any such delay does not constitute a waiver of future enforcement.

What happens if a rule on this list loses legal validity? The remaining provisions continue to take effect, just like leaves in a tea blend that stay whole even if one separates. In place of the void clause, the statutory rule that most closely mirrors the original intent will apply.

We reserve the right to deactivate an account or cease accepting orders from anyone who does not comply with these rules. However, tea parcels already handed over to the courier for delivery will proceed as scheduled.

These terms, together with the guidelines referenced here and the order confirmation email, constitute the entire agreement between you and us for each parcel sent. If the texts are prepared in multiple languages, the text in the language version of the website used to place the order will govern.

Do you have questions regarding these terms? You can write to us at [email protected], call us at +40 215 777 977, or visit the Contact section on the site. Physical correspondence is received at Strada Zizinului nr. 110, 500407 Brasov, Romania.

Merchant

HerbaSilvan Botanice S.R.L.

Registered address

Strada Zizinului nr. 110, 500407 Brasov, Romania

Email

[email protected]

Phone

+40 215 777 977