Shipping & Delivery
Every HerbaSilvan parcel is packed by hand and handed over to a courier with trackable delivery. Find details here regarding transit times, rates, and how we handle delays, lost shipments, or damage in transit.
Order processing time
If you place your order before 13:30 on a business day, your parcel ships the same day. Orders placed after this time, on weekends, or on public holidays dispatch the next business day. We send an immediate message with your order number, and once the parcel ships, you receive a second notification with your tracking number.
How to track your parcel
- Open the email or SMS notification and click the tracking link.
- Or visit the tracking section on our site and enter your order code.
- Why are tracking details not showing immediately? Tracking updates appear only after the first scan at the courier depot, typically within 24 hours of dispatch.
- Progress updates are recorded at each transit hub until the parcel arrives at your door.
Estimated delivery times
Delivery windows are measured in business days from dispatch and serve as estimates rather than guaranteed dates. For addresses in remote areas, delivery may take an additional 1-2 days.
| Region | Estimated delivery time |
|---|---|
| Romania | 2-5 business days |
| Other destinations | Displayed on the checkout page before payment |
Shipping and handling costs
Why do we offer free shipping on larger orders? To encourage thoughtful planning: if your order value exceeds 175 lei in Romania, delivery is free; for smaller carts, shipping is 19 lei. The exact cost for your address is calculated and shown at checkout before you submit your order.
International shipping
For deliveries outside Romania, shipping cost and transit time are calculated at checkout. Customs fees or import duties depend on the destination country and are the recipient's responsibility. A parcel rejected at customs is treated as a return.
Lost, stolen, or damaged parcels
6.1 Damaged
Inspect your package upon arrival. If the packaging or botanicals are damaged, photograph them and write to us at [email protected] within 48 hours. We will ship a replacement at our expense or refund your payment; damaged items do not need to be returned unless we expressly request it.
6.2 Lost
If tracking shows no movement for 5 business days, notify us with your order number. We will open an inquiry with the carrier and, per your choice, reship your order or issue a full refund within 10 business days of your request.
6.3 Parcel marked as delivered, but not received
First check with family members, neighbors, or your local post office, then write to us within 3 days of the delivery confirmation date. We will open an investigation with the carrier and keep you updated until the matter is resolved.
Questions about this policy
You can write to us at [email protected] or call us at +40 215 777 977 during Mon-Fri 09:15 - 17:15, Sat 09:45 - 14:30. We provide answers within one business day.
- Merchant
- HerbaSilvan Botanice S.R.L.
- Registered address
- Strada Zizinului nr. 110, 500407 Brasov, Romania
- [email protected]
- Phone
- +40 215 777 977