HerbaSilvan HerbaSilvan

Frequently Asked Questions

How things work with us: clear answers about orders, shipping times, warranty, and return terms.

how do I choose the right herbal tea
For a refreshing feeling throughout the day, we recommend blends made with spearmint leaves. For evening hours, infusions with linden and chamomile flowers offer a warm, smooth drink. Every product on the website describes the herbs it contains along with their flavor profile.
what do HerbaSilvan tea bags contain
In every bag, we put only whole flowers, dried leaves, and dehydrated wild berries. We do not grind raw materials into fine dust and we do not add drops of synthetic aromatic oils. Everything you taste in your cup comes from the botanical harvest listed on the label.
how to store tea after opening
Keep the blend in its original kraft bag, making sure to press the zip lock firmly closed after each use. Store the package in a dry kitchen cabinet, away from stove heat and direct sunlight. This way, the herbs keep their characteristic scent down to the last cup.
how do I pay for my tea order on the website
You can pay for your order in cash on delivery, directly to the courier bringing the parcel to your home. We also offer payment by bank transfer before the package is dispatched. We do not collect banking details and do not accept card payments on this website.
do you deliver to upper-floor apartments without an elevator
Our partner courier delivers the package right to your apartment door, regardless of the floor or whether there is an elevator. Orders completed by 1:30 PM on business days are handed to the courier the same day from our workshop in Brasov. You will receive a tracking code via text message on your phone.
what is the process if I want to return products
You can return products within 30 days of delivery, provided the kraft paper packaging remains intact and sealed. The return shipping fee is the buyer's responsibility, unless you received an item different from what you ordered. Funds are returned to your bank account after inspecting the returned parcel.

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